Terms and Conditions

Welcome to prodigystrings.com Website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website/and or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

1. Price
All prices are in Great Britain Pounds Sterling (GBP£ Sterling).
Prices for Mainland UK, UK Islands and Northern Ireland are with VAT at the standard rate of 20%.
Goods to the EU countries and Non EEC countries, USA, Canada, Australia etc are sold excluding VAT.

2. Delivery
Delivery to all Mainland UK and Northern Ireland addresses are a flat rate shipment cost of £1.00 per order.
Delivery to UK Islands, and other EU member countries, a flat rate shipment cost of £3.50 per order.
Delivery to European Non EU countries a flat rate shipment cost of £4.00 per order.
Delivery to the USA is a flat rate shipment cost of £5.00 per order.
Delivery to Australia, Canada and The Rest of The World a flat rate shipment cost of £4.50 per order.

All Goods are posted as 1st Class Royal Mail or Royal Mail Standard Parcels for the UK or International Standard Airmail. There is an additional charge for UK Signed For Post of £2.50 and International Signed For Post charged at £5.30 for EU member countries and European Non EU countries.
For the USA, Australia, Canada and the Rest of The World the Signed for Post is at £5.40.

We will keep a receipt of postage for all items dispatched. We will not be held responsible for items that are lost or delayed in the post unless Signed for Post is requested and is paid.
We will send your order of Goods on the same day/next working day of your cleared payment.

3. Payment
We accept payment Online by Credit Card, Debit Card or via your Bank Account all through PAYPAL.

4. International Orders
Tax and Duty Fees:
Your country may charge additional taxes or duties on your order when it enters the country.
You are responsible for paying any additional charges.
Average international delivery times are as follows:
Western Europe 3-7 days
Eastern Europe 4-10 days
Rest of the World 5-10 days
Please note we are not responsible for any postal delays.

5. Completing the Contract
Upon completion of your details and the details of the Goods you wish to purchase and submitting them to us by clicking the order button online you are offering to purchase the Goods at the price shown on the Website subject to these terms and conditions.
The contract for the sale by us to you of the Goods is completed when we have taken payment for the Goods.
We reserve the right at our discretion to refuse to complete a contract for the sale of Goods at any time.

6. Engraved Products
Prodigy Audio Systems Ltd does not take any responsibility for spelling mistakes on engraved items where incorrect spelling has initially been supplied. It is the customer’s responsibility to supply the correct spelling or initials for items that are being engraved. Mistakes cannot be rectified after item has been engraved. If a spelling error has been made by our engravers we will arrange for a replacement of that item with the correct spelling.

7. Backorders
Prodigy Audio Systems Ltd endeavors to ship all Goods purchased promptly, usually the next working day from receiving order and cleared funds. If in the unlikely event that we are out of stock on any items you wish to purchase we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.

8. Order Questions or Changes
If you have recently placed an order via our Website and need information about it or would like to change it, there are a number of ways to contact us. Please note that changes to your order cannot be made if Goods have been shipped. You can contact us via email at sales@prodigystrings.com Alternatively, you can call on 01840 23 9999 (International +44 1840 23 9999) Write to us at Prodigy Audio Systems Ltd, 2, Higher Kents, Jacobstow, Bude EX23 0BL, Cornwall, UK. Please note that when contacting us by telephone, to maintain and improve customer service standards and to assist staff training, incoming calls may be monitored or recorded.

9. Defective Returns
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. Goods will be accepted for return within 7 days of receipt. The Goods must be in new and unused condition and in its original packaging. If you receive defective Goods, please contact Prodigy Audio Systems Ltd for assistance.

10. Damaged Returns
Damages/shortages must be reported within seven days of receipt.
Damaged Goods include items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact within 7 days of receipt Prodigy Audio Systems Ltd for instructions on how to return the Goods.

If you receive damaged Goods, please save all packaging material and paperwork; do not throw anything away! If you attempt to return the Goods yourself without first contacting us, you jeopardize our chances of making a claim, and you may not receive credit for the return.

11. Law and Jurisdiction
The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England. If you access the Website from locations outside of England you are responsible for complying with any laws applicable to that territory.

12. Extent of Liability

12.1 We make every effort to ensure that Goods advertised for sale on this Website are described accurately. However, the descriptions of the Goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods which you purchase from us are suitable for your intended purpose.

12.2 We shall not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.

12.3 We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any Website accessed through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this Website. We will not be liable to you or anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this Website.

13. Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

14. Our Rights

14.1 We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

14.2 We may change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change of the Conditions then you must stop using the Website.

15. Disclosure of Information
We do not sell, rent, or loan your information to third parties without your permission. For example, we do not sell your email address or other information to mass marketers. Prodigy Audio Systems Ltd will be allowed to contact you with special offers and information related to products you have bought or shopped for on our website.

16. Privacy Protection for Children
In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 18.

17. Images
Product images are for illustrative purposes only and may differ from the actual product.

18. Copyright
The contents of this Website are protected by the law of copyright. All rights in this Website, including Copyright, are owned by Prodigy Audio Systems Ltd®. No material found or located on the Prodigy Audio Systems Ltd® website may be, downloaded, framed, linked to, copied, reproduced or used in any other way in any media now existing or hereafter created without the prior written permission of Prodigy Audio Systems Ltd®.  
You may write to Prodigy Audio Systems Ltd® to seek permission.  

Prodigy Audio Systems Ltd

2, Higher Kents


Bude EX23 0BL

Cornwall UK

19. Links
This Website may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly for the privacy practices of such websites, or the content of such websites, including (without limitation) any advertising, content, products, goods, or other material or services on or available from such websites or resources or the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

20. Trade Marks
Prodigy Audio Systems Ltd®, Prodigy Wings®, Prodigy Strings®, Bouzouki Prodigy® and Prodigy Plectrums® are registered trade marks of Prodigy Audio Systems Ltd®. These trade marks may not be used without authorization unless you have written permission from Prodigy Audio Systems Ltd®.




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